Return & Refund Policy

Effective Date: November 6, 2026

Your Experience Matters to Us

At The Mother Daughter Journal™, we believe every mother and daughter deserves an opportunity to build a deeper heart connection.

Each journal is created with love and intention, and we want you to feel confident in your purchase.

The Mother Daughter Journal™ is a product of Mother Love LLC. This policy explains how we handle returns, refunds, exchanges, damaged items, digital purchases, and order cancellations.

1. Returns of Physical Journals

We accept eligible returns within 14 days of delivery.

To qualify for a return:

❥ The journal must be unused and unwritten in.

❥ It must be in its original, resalable condition.

❥ You must provide your order number or proof of purchase.

❥ You must contact us within 14 days of receiving your order to request a return.

Because The Mother Daughter Journal™ is a personal writing experience, journals that have been written in, personalized, or damaged after delivery are not eligible for return, except where required by law.

Please contact us before sending a return so we can provide instructions.

2. Damaged, Defective, or Incorrect Orders

If your journal arrives damaged, defective, or different from what you ordered, we want to make it right.

Please contact us as soon as possible, preferably within 7 days of delivery, and include:

❥ Your name and order number

❥ A brief description of the issue

❥ Photos of the damaged or incorrect item, if available

Once we review your request, we will arrange an appropriate replacement, exchange, or refund.

If the error occurred during fulfillment or shipping, Mother Love LLC will cover the reasonable costs of correcting the issue.

The suggested seven-day notification period does not limit any rights you may have under applicable law.

3. Multiple-Journal Orders

If you purchased a package containing two, three, or four journals, unused journals may be eligible for return under the same conditions described above.

Any refund for a partial return will be calculated based on the applicable purchase price, discounts, and promotional terms of the original order.

Please contact us before returning any portion of a multiple-journal order so we can confirm the appropriate refund amount.

4. Digital Products and Love Notes

Digital products, including Love Notes and downloadable resources, are delivered electronically.

Because digital files cannot be physically returned, digital purchases are generally nonrefundable once the content has been delivered or made accessible, except where required by law.

If you experience difficulty downloading or accessing a purchased digital product, please contact us. We will make reasonable efforts to restore your access or provide the purchased files.

If we cannot provide the digital product purchased, we will offer an appropriate refund or other remedy as required by law.

5. Order Cancellations and Presales

We understand that plans sometimes change.

If you need to cancel a physical journal order, please contact us as soon as possible.

Orders that have not yet shipped may be eligible for cancellation and a refund.

Once an order has shipped, the standard return requirements apply.

Presale and preorder purchases

If your journal was purchased during a presale period, the estimated shipping timeframe will be communicated in the product listing or checkout information.

If we are unable to ship within the promised timeframe, we will notify you and provide applicable options to accept the delay or cancel your order for a prompt refund, in accordance with consumer protection laws.

6. Return Shipping Costs

For approved returns requested because of a change of mind, customers are responsible for return shipping costs.

Original shipping charges, if separately paid, are generally nonrefundable for change-of-mind returns.

If we shipped the wrong item or your order arrived damaged or defective, we will cover reasonable return or replacement shipping costs when applicable.

7. Refund Processing

Once an eligible returned item is received and inspected, we will notify you of the return decision.

Approved refunds will be issued to the original payment method whenever possible.

Please allow up to 10 business days after refund approval for processing, unless a shorter timeframe is required by law.

Your bank or payment provider may require additional time to reflect the credit.

Refunds required because of unshipped merchandise or other legal obligations will be processed within the applicable statutory timeframe.

8. Gifts and Promotional Offers

Journals purchased as gifts are subject to the same return eligibility requirements.

Promotional gifts or complimentary digital bonuses provided with a purchase generally have no separate cash refund value.

If a purchase included a special discount, bundle offer, or promotional pricing, refunds will reflect the actual amount paid and applicable offer terms.

9. How to Request a Return or Refund

We’re here to help.

To request a return, report a problem with your order, or ask a question about a refund, please contact:

Mother Love LLC
The Mother Daughter Journal™
Website: https://themotherdaughterjournal.com
Email: [email protected]

Please include your order number and a brief explanation of your request so we can assist you efficiently.

Do not mail items back before receiving return instructions.

10. Your Consumer Rights

Nothing in this Return & Refund Policy limits rights or remedies that cannot be waived under applicable consumer protection laws.

11. Policy Updates

Mother Love LLC may update this policy as our products and services evolve.

Any changes will be posted on this page with an updated effective date. The policy applicable to your purchase will not be retroactively changed in violation of applicable law.

Thank you for choosing The Mother Daughter Journal™.

Our desire is that every journal opens the door to meaningful conversations, lasting memories, and deeper love between mothers and daughters.

With love,

Queenie Brown
Creator, The Mother Daughter Journal™

Mother Love LLC

© 2026 Mother Love LLC. All rights reserved.